Sales & Service Manager.
Foot Levelers Veteran, Company Historian.
Problem Solver, Motivation Expert, Ms. Congeniality, Mentor, and not least of all, Leader.
She of the awesome nickname.
Many of our doctors have either met or talked to Yolanda, aka “Yo,” over the years. Last week, she celebrated 25 years working for Foot Levelers–a quarter of a century! Yolanda is known for always going the extra mile and being an expert in all things Foot Levelers. She’s one of our longest serving employees, and also one of the nicest folks you’ll ever meet!
Happy 25th, Yo! Thanks for all of your hard work and dedication over the years!
We invite you to get to know one of our favorite ladies in the interview below.
FL: How did your career at Foot Levelers start?
Y: I can’t believe it’s been 25 years already–time flies when you’re having fun and look forward to coming to work every day!
I was hired to work in the Laboratory, opening, keying, and sorting orders. I moved to Customer Service, then I started traveling to represent Foot Levelers at Chiropractic seminars in my second year. Later I moved into the seminar department full-time. I was promoted to Seminar Manager and held that role for over 15 years.
FL: Now you’re over Sales & Service. Can you explain your role?
Y: I consider our Sales & Service Representatives my customers, so first and foremost I make sure they have all the tools they need to take care of our customers. If you read my job description though, it would probably say that I am responsible for continual (education) training, coaching reps on individual improvement, tracking attendance and calls to continually achieve high performance. All of that IS true and helps them become better at their jobs, which in turn helps them take better care of our customers!
FL: What’s your most memorable moment at Foot Levelers?
Y: I would have to say meeting Dr. Monte and spending time with him explaining to me why we do what we do, and how our products help patients. His passion for helping others was infectious and having one conversation with him in person could fuel you for a very long time. He was one of those people that, if I could choose anyone [deceased] outside of my family to have one last conversation with, he’d be on my list!
FL: What is your favorite thing about working here?
Y: There are so many things that I love about working here. I love that we play such a big role in patient care for our doctors. It’s so exciting to hear a success story from a doctor who’s had one of those patients that has literally tried everything else first and finally found relief with our product. When I traveled for seminars, I enjoyed getting to meet the customers in person. I also love that we have “family meetings” instead of company meetings; our CEO/President knows everyone by name–he’s not up on a pedestal out of reach!
FL: How about your family outside of work?
Y: Ginna and I will be celebrating our 35th anniversary in April; we got married as soon as we could, so that’s only been 2 1/2 yrs. We were honored that both Kent and Dawn came to our wedding reception! I had worked here for 6 years and Ginna was unhappy where she worked. Seeing how happy I was, she didn’t think twice about changing jobs and she celebrated her 19th year here a couple months ago.
Schrute, our cat, completes our family–he is 8 years old and is much like having a toddler in the household. He is truly spoiled rotten and mischievous as heck! I can’t imagine our lives without him; he provides us with endless entertainment!
FL: What are your hobbies? Anything else you would like me to mention?
Y: I love to travel, especially to Alaska–we’ve taken 2 cruises and once vacationed to see the start of the famous annual Iditarod Sled Dog Race. We have also been to Las Vegas and although we are not much for gambling we have enjoyed many of the shows out there including Donny & Marie and Barry Manilow! We have friends and family in California, and San Francisco is another of our favorite long distance trips. We also enjoy long weekends to Gatlinburg/Pigeon Forge and Williamsburg/Virgina Beach! In addition to traveling, I enjoy silly games like Candy Crush, watching movies, and TV.
Happy 25th, “Yo”–here’s hoping for many more!